eapp24Privacy Policy of -

1 Scope and Applicability

As one of Bangladesh's most trusted online gaming platforms, eapp24 places the highest importance on user privacy. By visiting our website or creating an account, you are considered to have accepted the terms of this Privacy Policy.

This Privacy Policy applies to eapp24's website, mobile application, and all related services. It is aligned with Bangladesh's data protection laws and international GDPR principles. Our goal is to maintain full transparency regarding the collection, use, and protection of your personal information.

This policy applies only to users aged 18 and above. eapp24 does not knowingly collect data from minors.

2 What Data We Collect

Eapp24 collects specific types of information to deliver its services. This data falls into two main categories: information you provide directly and information collected automatically.

Directly Provided Information

• Full Name, Date of Birth & Gender
• Mobile number and email address
• Residential address and country
• National ID or passport number (for KYC verification)
• Mobile banking number (bKash, Nagad, or Rocket)
• Login credentials (password stored in encrypted form)

Automatically Collected Information

• IP Address & Device Type
• Browser type and operating system
• Activity logs and session data on the platform
• Cookies & Local Storage Data
• Gaming History & Transaction Records

3 How We Collect Information

Eapp24 collects user information through several methods. Each method is secure and conducted in line with international standards.

• Registration Form: Information you provide directly when creating an account.
• KYC Process: Documents uploaded for identity verification.
• Cookies & Tracking: Data collected automatically while you use the website.
• Transaction Records: Information received from the payment gateway during deposits and withdrawals.
• Support Contact: Information you share via live chat or email.

4 Purpose of Data Use

Eapp24 uses collected data only for specific, defined purposes. We never use data for unnecessary or unauthorized ends.

Primary Use Cases

• To enable account creation and identity verification.
• To process deposits, withdrawals, and other financial transactions.
• To deliver gaming services and maintain game history.
• To provide customer service and support.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To keep you informed about bonuses, promotions, and special offers.
• To improve the platform and develop new features.
• To fulfill legal obligations and meet regulatory requirements.

5 Data Sharing Policy

Eapp24 does not generally share your personal information with third parties. However, limited sharing may occur in the following situations:

• Payment Provider: To process transactions on mobile banking services such as bKash, Nagad, and Rocket.
• KYC Service Provider: To authorized service providers for identity verification.
• Law Enforcement Agencies: In accordance with a court order or government directive.
• Security Partners: Organizations that assist with cybersecurity and fraud prevention.

In all of the above cases, only the minimum necessary information is shared, and all relevant parties are bound by strict confidentiality agreements.

6 Cookies & Tracking Technology

Eapp24 uses cookies and similar tracking technologies on its website. These help improve your browsing experience and ensure the platform functions correctly.

Types of Cookies

• Essential Cookies: For login sessions and security — the site cannot function without these.
• Functional Cookies: Remembers your preferences and language settings.
• Analytics Cookies: Helps identify which sections of the site are used most.
• Security Cookies: Helps detect fraudulent activity.

You can disable non-essential cookies from your browser settings at any time. However, some platform features may be limited as a result.

7 Data Retention Period

Eapp24 does not retain your data longer than necessary. How long we keep it depends on the type of data and applicable legal requirements.

• Active account data: retained for the full duration the account remains open.
• Financial transaction records: a minimum of 5 years, in accordance with Bangladesh Bank guidelines.
• KYC documents: up to 5 years after account closure.
• Gaming log: Up to 3 years.
• Support conversations: up to 2 years.

8 Your Rights

Eapp24 believes you have full control over your own data. We uphold the following rights:

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Portability: You can request a copy of your data.
• Right to Object: You may object to your data being used for specific purposes.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

To exercise any of these rights, contact our support team. We will respond to your request within 30 business days.

9 Security Measures

Eapp24 follows the highest industry security standards to protect your information. The core pillars of our security framework are outlined below.

• 256-bit SSL Encryption: Industry-grade encryption is applied to all data transfers.
• Two-Factor Authentication (2FA): OTP verification adds an extra layer of security to your account.
• Firewall Protection: Advanced firewall protection against unauthorized access and DDoS attacks.
• Regular Security Audits: Regular penetration testing conducted by third-party security specialists.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• 24/7 Monitoring: Automated monitoring systems to detect suspicious activity.

That said, no system on the internet is 100% secure. We encourage you to stay vigilant — use a strong password and never share it with anyone.

10 Policy Updates & Contact

Eapp24 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via your registered email or a platform notification.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. Please revisit this page from time to time.

Contact Information

For any privacy-related questions or concerns, please contact our Data Protection Team:

For eapp24, following a Privacy Policy is more than a legal obligation — it reflects our commitment to our users. Earning and maintaining your trust is our highest priority.